Terms of service
Last updated 25 October 2026
These terms apply when you use the Hey Atu website, the iPhone and iPad app, the agent on your computer, the relay, or an AI app connection ("the service"). Hey Atu is run by Xinyi Han, a sole trader in Australia ("we", "us"). If you do not agree, do not use the service.
1. The service
The service is new. Features can change, stop or have faults. Paid plans are open; section 3A applies.
2. Who can use it
You must be at least 18, or the age of majority where you live if it is higher. You may connect only computers and accounts that you own or that you have permission to control.
3. You control your computer
The service lets your phone, and AI apps that you approve, run commands and change files on your computer with the permissions of your user account. This is powerful. You are responsible for what you ask it to do and for the apps that you approve.
- Approve only AI apps and devices that you trust. Remove the ones that you do not use.
- Keep backups of important files.
- Content from the web or from files can contain instructions for an AI. Check what an AI app asks to do before you allow it.
- Your model provider and AI app have their own terms and costs. You are responsible for them.
3A. Plans and payment
- One plan covers your account: the iPhone and iPad app and AI app connections, on up to 3 computers. Phones and AI apps are not counted.
- You see the price, the billing period and any tax before you pay. You pay with Stripe on the web, or with Apple in the iPhone app. Apple's terms apply to payments in the app.
- Free tool calls: each account can use AI apps for 100 tool calls without a plan. They do not renew, and deleting the account does not give new ones.
- Free trial: each account can have one free trial of 7 days. It starts only after you add a payment method. If you do not cancel before the trial ends, the plan starts and you are charged.
- Price: US$192 a year or US$20 a month. For a limited time, a new subscription gets the offer price of US$76.80 a year or US$8 a month. We can end the offer at any time; it then does not apply to new subscriptions. A subscription at the offer price keeps it while the subscription continues; after a cancellation, a new subscription has the price of that day.
- The plan renews each month or year until you cancel. Cancel at any time on your account page (Stripe) or in iPhone Settings (Apple). The plan then stays until the end of the period that you paid for.
- Refunds: if you change your mind, write to us within 3 days of your first payment and we refund it in full. Apple handles refunds of payments in the app. This does not limit your rights under the Australian Consumer Law.
- Without an active plan, your computers cannot be used from your phone or AI apps. Your computers, pairings and data stay.
- We will tell you at least 30 days before a price change applies to you. You can cancel before it applies.
4. Acceptable use
Do not use the service to break the law, to get into a computer or account without permission, to attack or overload the relay, to send malware, or to get around our limits. We can block use that puts other people or the service at risk.
5. Your content
Your files, prompts and results belong to you. We claim no rights to them. Most of them never reach us (see the privacy policy).
6. Our software
We give you a personal, non-exclusive right to use our software with the service. The Pi agent and other open-source parts keep their own licences. Apple's terms also apply to the app from the App Store.
7. Other services
The service works with services that we do not control, for example Pi, your model provider, Claude, ChatGPT, Google, Apple and Cloudflare. We are not responsible for them.
8. No warranty
We provide the service "as is". As far as the law allows, we make no promise that it will be available, free of errors, or fit for a particular purpose. Nothing in these terms removes rights that you have under the Australian Consumer Law or other laws that cannot be excluded.
9. Limit of liability
As far as the law allows, we are not liable for indirect or consequential loss, or for loss of data, files or work caused by commands that you, your devices or your AI apps run. Our total liability to you is limited to the greater of the amount that you paid us in the 6 months before the claim arose and AUD 100. Where the Australian Consumer Law limits our liability for a failure to meet a guarantee, our liability is limited to supplying the service again or paying for that.
10. Stop or suspend
You can stop at any time: remove your devices and AI apps, and uninstall the agent. We can suspend or end access if you break these terms, or if we stop the service. We will tell you first where we can.
11. Changes
We can change these terms. We will change the date at the top. For a material change, we will tell you before it applies. If you continue to use the service after that, the new terms apply.
12. Law
The laws of New South Wales, Australia apply. Courts there can hear disputes.